As a part of our digital transformation, we have redesigned our AliMed.com website. We've updated our main navigation to align with industry best practices. While the new, simplified layout may feel like a big change, it's designed to make finding products and information easier, while improving your online shopping experience. 

We've also streamlined how we organize products, reducing over 30 categories to 10 primary categories with relevant subcategories. This change shortens the number of clicks needed to find products and improves the overall shopping experience. While it's a significant shift, all products remain searchable, and our customer service team is here if you need assistance. 

Yes, we have updated our business processes to align with industry best practices in creating accounts.

If you are a consumer - upon signup, select that you are not affiliated with a business. You will be prompted to fill out account profile details and can start shopping.

If you are a Business - you will have 2 options upon signing up.

• If you already have an AliMed account - select that you are already affiliated with a company, fill out the appropriate details and submit your form. Someone from our customer service team will be able to assist you in ensure your email address is associated to your account.
• If you are a business that is new customer to AliMed - select that you are not affiliated with a company. Fill out the appropriate details, and submit your tax exempt form & credit application if applicable. Your form submission will be directed to our customer service team, who will then ensure your account is set up appropriately and work internally to have your paperwork processed.

Please note, it will take approximately 3 business days from your submission date for your account details to be processed. If you have not heard back within that time frame, reach out to our customer service team for further support.

If you created an AliMed account before May 1, 2025, you will still be able to access it on our redesigned website using the same email address – there is no need to create a new account. Simply enter the same email address you used when setting up your account. Instead of using a password, our updated login process now sends a one-time 6-digit passcode to your email for a secure and simplified login experience.

You will have access to view all website orders dating back to December 1, 2023. If you need any order information prior to that date, please contact our customer service team and someone will be able to support you.

No, the shipping process remains the same.

Orders placed Monday through Friday before 3 PM EST will ship the same day if the item is in stock. Orders placed after 3 PM EST will ship the next business day. Orders placed on Saturday or Sunday will ship the following Monday if the item is available.

Some items may ship directly from the manufacturer, and lead times can vary. Please refer to the product page for the most accurate shipping information.

We offer the following shipping options:

• Ground Shipping: 3–5 business days
• Second Day Air: 2 business days
• Overnight Shipping: Next business day

Delivery times may vary based on product availability and the time your order is placed.