Frequently Asked Questions

AliMed.com Order Questions:

How do I know if AliMed received my order?

After you have placed your order you will see an online order confirmation. This confirms that your order has been received. In addition, you will receive an order confirmation email from AliMed with your order summary and confirmation number.

Can I view my AliMed Invoices Online?

  1. Log in to your account.
  2. Click on MY ACCOUNT, then select the INVOICE link on the left column under Account Links.
  3. On the MY INVOICES PAGE select a date range or PO#
  4. Select the GO BUTTON... and that's it!

When will my order ship?

Most orders placed Monday-Friday by 3pm EST, are shipped that same business day. AliMed does not ship or process orders on Saturday or Sunday or on National US Holidays. Orders received over the weekend or on National Holidays will be shipped promptly on the next business day. Exceptions include: Drop ship items, which are shipped directly from the manufacturer; Items on back order will ship as soon as the item becomes available. Delivery dates will vary based on shipping method chosen and delivery location.

What is Quick Order Pad?

Quick Order Pad is a time saving feature to make online ordering on AliMed.com even easier! If you frequently order certain products, simply add those items to your Quick Order Pad and you will never have to type the item numbers in again. There are two easy ways to build your Quick Order Pad: 1- Click the quick order pad icon on the product page for the item you want to add and select 'Add'. 2 - After entering your order, check the option to have the items you just ordered added to your Quick Order Pad.

What is your back order policy?

If an out-of-stock item is back ordered, the item will be shipped immediately upon receipt from our supplier.

Can I cancel my order?

Orders are instantly transmitted to the warehouse for shipment and are therefore difficult to cancel after they are placed. Please contact our customer service department for specific order questions.

Is your site secure?

We understand that you may have concerns about using your credit card to make online purchases. At AliMed.com, we secure your information with a digital certificate from Verisign, Inc., a leading provider of Internet trust services. When you enter a secure portion of the website (any page that shows your account information), you will see a closed lock or a solid key at the bottom of your browser. If you click on this, a popup window displays our website security information. This certificate is a guarantee that your account information is being transmitted in a Secure Socket Layer (SSL), the industry standard 128-bit encryption technology security protocol. All of your account and order information is encrypted using this secure server for maximum security.

Shipping & Returns Questions:

What are my shipping options?

The following shipping options are available: USPS, UPS Ground Delivery, UPS Next Day Delivery, UPS 2nd Day Air Delivery, FEDEX Next Day Air Delivery. AliMed does not offer Saturday delivery.

How do I return an item?

Click here for Return Instructions. Please call Customer Service at 1-800-225-2610. A Customer Service Representative will provide you with a Return Authorization number and further instructions.

Are there items that cannot be returned?

We can not accept returns for special order products, custom products, products used for drinking or eating, hygiene and toileting products, footwear, socks, stockings and foot orthotics. Books and videos also can not be returned. Certain hazardous products also have restrictions or can not be returned. Please contact customer service f0or specific product return questions.

What do I do if I receive a damaged shipment?

If you receive a damaged shipment call the carrier and report it. Depending on the value of the product(s) they may come and do an inspection. The shipping carrier will provide a reference claim number. Once you obtain this reference claim number contact AliMed customer service and we will take care of your issue from there. Damaged shipments must be reported within 5 days of receipt.

What if I open my package and find items missing or defective?

We make every attempt to accurately pack and ship your order. Should you receive incorrect, damaged or defective merchandise, please contact customer service for assistance. Short shipments must be reported within 5 days of receipt.

What is AliMed's GLN CODE?

Our GLN Number is 0733657000009

Payment & Billing Questions:

Will I be charged Sales Tax?

We apply the applicable US Sales Tax to orders shipped to AZ, CA, CT, IA, MA, MI, NJ, PA, SC, SD, WA, and WI. If you are a tax exempt organization shipping to one of these states, please supply us with a copy of your tax exempt certificate. If you are based in another US state, you are responsible for submitting applicable use taxes directly to your state. If you have a question about Sales Tax please contact your State Department of Revenue.

What are my payment choices?

We accept Purchase Orders, Visa, MasterCard, Discover and American Express. Checks and money orders are also accepted. Overdue accounts are subject to a late payment fee of 2% per month, resulting in an annual rate of 24%.

What about returned checks?

A $25.00 fee will be charged for all returned checks.

I need a copy of my invoice. How do I get one?

Copies of your invoices are available online: paperless customer invoices. You can also call customer service and provide your order or invoice number and we would be happy to provide you a copy of your invoice. Note: for credit card orders, we will be happy to fax you a copy of the order as invoices are not created for credit card orders.

Do you accept purchase orders?

Yes. Though not required, purchase orders are accepted.

When will my credit card be billed?

Your credit card will be billed when your order is shipped. Your charges should appear on your next credit card statement.

What are your payment terms?

Payment terms are Net 15 to established accounts.

Are you involved in third party billing?

No, You can purchase the item from AliMed.com and then submit our Invoice to your insurance company for reimbursement.

Do you provide reimbursement codes (HCPCS Codes)?

We do have some suggested HCPCS code suggestions based on publicly available information as a convenience to our customers. We do not make claims,promises or guarantees as to the availability of reimbursement for any AliMed or distributed product. It is within the sole discretion of the customer to determine the appropriate billing code for a product, as well as, whether the use of a product complies with medical necessity and other documentation requirements of the payor. AliMed accepts no responsibility whatsoever in this regard.

Does AliMed offer any electronic ordering capabilities?

Yes, AliMed has partnerships with GHX - Global Healthcare Exchange and DSSI Supply Chain Network as well as other EDI alternatives

Does AliMed have a GSA contract?

AliMed is an approved GSA vendor. Click here for full details on our GSA Contract relationship.

Coupon and Special Offer Questions:

Are there any website discount or coupon code restrictions?

Discounts and promotions apply only to in-stock items and are valid on purchases made through AliMed.com only. No Special Orders will be accepted with a discount or promotion. Discounts apply to list price only and are not applied to any other specialized customer pricing.Promotional offers cannot be combined or used in conjunction with other promotional offers. Discounts do not apply to prior purchases.

Email Questions:

Why am I not receiving emails sent from AliMed?

Your email provider or your company spam filter may be blocking our messages. Please add AliMed.com as an approved sender to ensure that you receive all emails from us.

Will I receive Spam emails when I sign up with AliMed?

No, AliMed respects and protects your privacy. See below for our full Privacy Policy.

What is AliMed’s Privacy Policy?

Our Commitment To Your Privacy

Our Privacy Policy was developed as an extension of our commitment to combine the highest-quality medical products and solutions with the highest level of integrity in dealing with our customers and partners. The AliMed Privacy Policy is designed to assist you in understanding how we collect, use and safeguard your information. Our Privacy Policy is continuously reassessed against new technologies, business practices and our customer needs.

What information do we collect?

We collect information from you when you register on the site, place an order, respond to a survey or communication such as email, or participate in another site feature. When ordering or registering, we may ask you for your name, email address, mailing address, phone number, credit card information and other personally identifiable information.

Like many websites, we also use "cookies" to enhance your experience and gather aggregate, non-personally identifiable information about visitors and visits to our websites. Cookies are small files that a site transfers to your computer through your Web browser (if you allow) that enables the site's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved experiences. We also use cookies to help us compile aggregate data about site traffic so that we can offer better site experiences and tools in the future. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. If you turn cookies off, you won't have access to many features that make your web experience more efficient and some of our services will not function properly.

How do we use your information?

We may use the personally identifiable information we collect from you when you register or purchase products in the following ways:

  • To personalize and improve your site experience
  • To better service you in responding to your customer service requests
  • To securely process your transactions
  • If you have opted-in to receive emails, we may send you periodic emails. If you would no longer like to receive promotional emails from us, you will always be provided access to opt-out

How do we protect your information?

We implement a variety of security measures to maintain the security of your personal information. Your personal information is contained behind secured networks and can only be accessed when the information is needed for processing transactions. When you place orders or access your personal information, we offer the use of a secure server. All sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. We may also release your information when we believe release is appropriate to comply with the law, or protect ours or others' rights, property, or safety.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.