Frequently Asked Questions About Custom Products

Are custom orders returnable?

Custom orders are not returnable. AliMed guarantees custom made products will be made to your specifications.

How do I change my quote to an order?

When you are ready to order, please email a copy of your quote with your Purchase Order to: (you may also fax, however, this may take longer to process). An order confirmation will be sent once the order is processed.

How long will it take to receive my order?

Custom orders are made-to-order. Lead times vary from 2-4 weeks depending upon quantity and complexity and will be determined at time of order.

What are the different types of material options?

Information on the different types of materials is found in each custom quote form, outlining product features assisting you in material selection.

Can I reorder a custom that was purchased in the past?

Yes. All quotes expire 60 days from date of quote. After 60 days, a new quote must be generated before an order can be placed.

Can I change specifications of a product after I have received a quote?

Yes. A new quote will be provided with the revised specifications before an order can be placed. A new request form may also be required.

Are there discounts for quantity orders?

Yes! Please specify the desired quantity on your completed quote request form.

What is the custom product process?

  • Complete a Custom Product Quote Request Form
  • Review the formal price quote which will be delivered 2-4 business days after the submission
  • Email a copy of the quote with your purchase order to or call 800.225.2610
  • A confirmation will be sent once the order has been processed

Additional Information on AliMed's Custom Products:

  • Quotes are valid for 30 days from the date of the quote - please see the expiration date on the top right corner of the quote
  • Please note, custom orders are non-returnable.
  • AliMed guarantees the custom product will be made to your specifications
  • Check out additional AliMed Custom Products Offerings.
  • Not all custom products are available online. Email or call 800.225.2610 to find out about our custom wheelchair cushions, wheelchair back supports, replacement cushion covers, or replacement cushion toppers.