Order Information
How do I know if you received my order?
After you have placed the order, a confirmation will appear on-line. This confirms that the order has been received. In addition, you will receive an email with the order summary and confirmation number.
When will my order ship?
Most orders placed Monday-Friday by 3pm EST, are shipped that same business day. Shipping will not occur on Saturday or Sunday. Orders received over the weekend or on most Federal holidays will promptly be shipped the next business day. Orders received during the weekend will be promptly shipped out on Monday. Some exceptions include:
- Drop ship items are shipped directly from the manufacturer. Delivery times will vary.
- Back ordered merchandise will ship as soon as the item becomes available.
What is a Quick Order Pad?
Quick Order Pad is a time savings feature to make online ordering even easier! If you frequently order certain products, simply add those items to your quick order pad and you will never have to type the item numbers in again! Two choices to build your quick order pad:
- At our website, browse for items you frequently order. Click the quick order pad icon and select 'Add'.
- At the end of entering your order, simply check the option to have the items added to the quick order pad. After a few orders, your order pad will be created.
What is your backorder policy?
If an out-of-stock item is backordered, the item will be shipped immediately upon receipt from our supplier.
Can I cancel my order?
Orders are instantly transmitted to the warehouse for shipment and therefore difficult to intercept.
What does small, medium, large equate too?
Small is recommended for adolescence and small women.
Medium is recommended for average women and small men.
Large is recommended for men and large women.
What do I do when my size (example 7 ½) falls in between your offering (size 7, 8, 9 etc)?
We recommend going up in size (size 8).
Will AliMed recommend a product for me? (Example: I have heel pain; do you have something to help?)
We do not make recommendation on products. Your Healthcare provider needs to make that decision based upon your diagnosis.
Shipping & Returns
What are the shipping charges?
Please click here to see our table of shipping charges.
What are my shipping options?
The following shipping options are available:
- USPS
- UPS Ground Delivery
- UPS Next Day Delivery
- UPS 2nd Day Air Delivery
- FEDEX Next Day Air Delivery
- AliMed does not offer Saturday delivery
Click HERE for Returns Information
What do I do if I receive a damaged shipment?
If you receive a damaged shipment call the carrier and report it. depending on the value they may come and do an inspection. They will provide a ref(claim) number. Then call Alimed at 800 225 2610 with the information and we take it from there. Damaged shipments must be reported within 5 days of receipt.
What if I open my package and find items missing or defective?
We make every attempt to accurately pack and ship your order. Should you receive incorrect, damaged or defective merchandise, please contact Customer Sevice at 1-800-225-2610 for assistance. Short shipments must be reported within 5 days of receipt.
How do I return an item?
Please call Customer Service at 1-800-225-2610. A Customer Service Representative will provide you with a Return Authorization number and further instructions.
Are there items that I cannot return?
The following products have restrictions or cannot be returned. Please call Customer Service at 1-800-225-2610. Shoes, Stockings, Toilet Seats, Utensils and miscellaneous other products.
Can I get a sample of a product?
Yes, providing the item you are interested in is a stocked item. Please call Customer Service at 1-800-225-2610. For accounting and inventory accuracy, an order is entered on our system referencing your po number. You will have 7 days to visually review the product. If you are not fully satisfied, simply return the goods to Alimed. Upon receipt of the return goods, Alimed will process a credit in full for the merchandise value.
Product Warranty Information
AliMed warrants its products to be free from defects in workmanship and materials for six (6) months unless otherwise noted.
View the AliMed Product Warranty HERE
Payment & Billing
What are my payment choices?
We accept Purchase Orders, Visa, MasterCard, Discover and American Express. If you wish, you can send in your order through the mail. Checks and money orders are also accepted. Overdue accounts are subject to a late payment fee of 2.0% per month, resulting in an annual rate of 24%.
Is your site secure?
We understand that you may have concerns about using your credit card to make online purchases. At Alimed.com, we utilize a digital certificate from Verisign, Inc., a leading provider of Internet trust services. When you enter a secure portion of the site (any page that shows your account information), you will see a closed lock or a solid key at the bottom of your browser. If you click on this, a popup window displaying security information will appear. This certificate is a guarantee that your account information is being transmitted in a Secure Socket Layer (SSL), the industry standard 128-bit encryption technology security protocol. This is widely used by the banking industry, as well as major e-commerce sites on the Internet. All of your ordering information is encrypted using this secure server for maximum security.
Will I be charged sales tax?
Sales Tax must be collected by AliMed if your State, County or Municipality requires it. In some locations Sales Tax is also applied to Shipping and Handling. If you have a question about Sales Tax please contact your State Department of Revenue.
Returned Checks
A $25.00 fee will be charged for returned checks.
I need a copy of my invoice. How do I get one?
We will be happy to fax that to you. To obtain a copy of your invoice, please give us a call at 1-800-225-2610 and provide the order or invoice number. For credit card orders, we will be happy to fax you a copy of the order as invoices are not created for cc orders.
Do you accept purchase orders?
Yes. Though not required, purchase orders are accepted.
When will my credit card be billed?
Your credit card will be billed when your order is shipped. Your charges should appear on your next credit card statement.
Are you involved in third party billing?
No, You can purchase the item from AliMed, Inc., and then submit our Invoice to your insurance company.
Do you provide reimbursement codes (HCPC)?
We do have some suggested codes, but recommend contacting SADMERC directly @ 877-735-1326.
Does AliMed have a GSA contract?
As of January 1, 2011 AliMed is an approved GSA vendor (Contract V797P-4371B). Learn more HERE
Patient Alarms
Troubleshooting, Questions, All about alarms - To learn more CLICK HERE
Coupons/Specials
AliMed reserves the right to discontinue coupons and specials prior to published expiration dates to accommodate unanticipated situations.
Email Deliverability
Why am I not receiving Emails sent from Alimed?
Your Email Provider or your Spam filter may be blocking our messages. You can easily change the settings on your inbox to allow our emails through. Learn how to add AliMed to your address book CLICK HERE to ensure that our communications get to your inbox
